Question 1

Is TrackFinder USA free to use?

Accepted Answer

Yes — completely free for riders. Creating an account, finding tracks, leaving reviews, posting ride meetups, and submitting condition reports are all free, forever. We'll never charge riders for core features.

Question 2

How do I find tracks near me?

Accepted Answer

Head to the Map page. Tracks are shown as color-coded pins by venue type — green for Motocross, purple for Enduro, amber for Race Day events. Use the search bar to jump to any city or zip code, or drag the map to your area.

Question 3

How are tracks verified?

Accepted Answer

Every track gets a verification level: Listed (seeded from public data), Confirmed (we've verified details), Claimed (track owner manages the listing), or Community Verified (recent rider condition reports). The "Last Verified" date on each track card tells you exactly when the info was last checked — older means less reliable.

Question 4

A track is missing — how do I add it?

Accepted Answer

Use the "Submit a Track" button on the map page. We review every submission before it goes live. Include as much detail as you can — address, venue type, hours, and entry fee help us verify faster.

Question 5

How do I leave a review?

Accepted Answer

Open any track's detail page and click the Reviews tab. You'll need a free account to leave a review. We ask for an overall rating, difficulty rating, and any comments you want to share with other riders.

Question 6

How do I report outdated information?

Accepted Answer

On any track detail page, scroll to the Overview tab and click "Report Outdated Info." You can flag wrong hours, wrong address, wrong fees, closed tracks, or anything else that's inaccurate. Reports go directly into our admin queue and are reviewed within a few days.

Question 7

What are condition reports?

Accepted Answer

Condition reports let riders share real-time track status — open or closed, surface quality (tacky, dry, muddy, watered), and crowd level. Find the Conditions tab on any track page. Reports from the last 7 days show on the track overview. The more riders report, the more useful it gets.

Question 8

How do I post a group ride or meetup?

Accepted Answer

Open a track's detail page, go to the Rides tab, and click "Post a Ride." Set a date, time, skill level, and description. Other riders can RSVP — you'll see the confirmed list. Rides are public by default.

Question 9

Can I save my favorite tracks?

Accepted Answer

Yes — tap the heart icon on any track card or detail page to save it to your favorites. Access your saved tracks from your profile page.

Question 10

I found a bug or something broken. How do I report it?

Accepted Answer

Email us at support@trackfinderusa.com with a description of what happened and which page you were on. Screenshots help a lot. We take bugs seriously — usually a same-day turnaround for critical issues.

Question 11

How do I claim my track?

Accepted Answer

Find your track on the map, open its detail page, and look for the "Claim this track" button in the sidebar. Submit your claim with a brief message explaining your connection to the track. Our team reviews every claim — usually within 2–3 business days.

Question 12

What does claiming my track do?

Accepted Answer

Claiming gives you the Claimed verification badge (green checkmark), sets you as the official owner, and — with a Pro subscription — unlocks the full owner dashboard: edit track details, update hours and fees, post events, upload photos, view analytics, and respond to rider reports.

Question 13

My claim was rejected. Why?

Accepted Answer

Claims are rejected when we can't verify the connection to the track. Common reasons: no business name match, the track is already claimed, or insufficient detail in the claim message. Email us at support@trackfinderusa.com and we'll work through it with you directly.

Question 14

What is TrackFinder Pro?

Accepted Answer

Pro is a $9.99/month subscription for verified track owners. It includes: featured placement on the map, a Pro badge on your listing, access to the owner dashboard (edit all track details, post events, upload photos), rider analytics, and priority review of track reports.

Question 15

Do I have to pay to be listed?

Accepted Answer

No. Every track in our database is listed for free. Pro is optional — it gives you control over your listing and helps your track stand out. Riders can find you either way.

Question 16

How do I update my track's information?

Accepted Answer

Once your claim is approved, go to your owner dashboard (profile → My Track). You can edit hours, entry fees, address, contact info, description, difficulty rating, and available amenities. Changes go live immediately.

Question 17

How do I post events?

Accepted Answer

From your owner dashboard, go to the Events tab and click "Add Event." Fill in the date, time, event type (practice day, race, special event), entry fee, and details. Events appear on your track's page and on the site-wide Events calendar.

Question 18

A rider left an inaccurate review. What can I do?

Accepted Answer

We don't remove reviews for being negative — honest feedback helps riders make good decisions. But we do remove reviews that are abusive, off-topic, or clearly fake. Email us at support@trackfinderusa.com with the track name and review details and we'll take a look.

Question 19

How do rider condition reports affect my listing?

Accepted Answer

Condition reports from the last 7 days appear on your track's Overview tab. They're helpful for riders planning a visit. If a report is inaccurate (e.g., someone marked you closed when you're open), email us and we'll remove it.

Question 20

How do I cancel my Pro subscription?

Accepted Answer

You can cancel anytime from your profile → Subscription settings. Your Pro access continues until the end of the current billing period — no partial refunds. After cancellation your listing stays active, just without Pro features.

How can we help?

Rider FAQ